Last updated December 21, 2023
At Glucie, we deeply respect and prioritize the privacy of our users. This Privacy Policy outlines how we handle, collect, and utilize the personal information you share with us, when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@glucie.com.
Please note that Glucie does not provide medical care and as such is not a healthcare provider.
This summary provides key points from our privacy notice. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Glucie, the Services chosen, and the products and features used.
Personal data you disclose to us
In Short: We collect personal data that you provide to us.
We collect personal data that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, when you use our Services, or otherwise when you contact us.
Personal Data Provided by You.
Payment Details
For any purchases or subscriptions within Glucie, we employ Stripe to handle, save, and manage your payment data.
Glucie does not see or store your complete credit card information, and we'll never ask for it directly from you.
Glucose Information from Your CGM
The CGM device records your blood glucose levels, Glucie accesses your CGM data when you scan your sensor with the app enabling us to show your glucose readings in the Glucie app.
Glucie analyzes your glucose information alongside your physical activity to provide personalized insights, activity scores, and reports, all accessible within the app.
Interactions – Support & Feedback
Any communications with our Support are archived for record-keeping.
Your Logs – Meals, Exercises, Sleep
Using Glucie allows you to log meal images, titles, sleep and exercises.
This data is strictly accessible to team members who need it to provide support, conduct analysis, or improve product features, including our support staff, data scientists, product managers, and engineers.
Sensitive Personal Data.
We do not process sensitive or special category personal data. All personal data that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal data.
Data automatically collected
In Short: Some data — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain data when you visit, use, or navigate the Services.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. Some of this information is considered as personal data (your IP address).
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal data for a variety of reasons, depending on how you use our Services:
In Short: We only process your personal data when we believe it is necessary and we have a valid lawful reason to do so under applicable law, like with your consent, to comply with laws, to enter into our contract or fulfill our contractual obligations, or to fulfill our legitimate interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid lawful bases we rely on in order to process your personal data. As such, we may rely on the following lawful bases to process your personal data: Consent. We may process your information if you have given us permission (i.e., consent) to use your personal data for a specific purpose (e.g testimonials, customer use cases). You can withdraw your consent at any time. Learn more about withdrawing your consent. Legal Obligations. We may process your personal data where we believe it is necessary for compliance with our legal obligations, such as to comply with a request from a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. Contract. We will process your personal information for pre-contractual measures or so that you may enter into our contract. Legitimate interests. We will analyse your log and usage data to ensure good functioning and improve our services, we may also offer you new services, special offers and other marketing communication with a possibility to opt out.
In Short: We may share information in specific situations described in this section and/or with third parties. We may need to share your personal data in the following situations:
To the extent that we need to transfer personal data outside of the European Economic Area, we ensure prior to such transmission that in the concerned country the required appropriate data protection level is met. This may result from a so-called “adequacy decision” by the European Commission, by which an appropriate data protection level is determined for the concerned country. Alternatively, we may base the transmission of personal data on the entering into of "EU Standard Contractual Clauses."
In Short: We may use cookies and other tracking technologies to collect and store your information. In order to make our services as user-friendly as possible, we use cookies and similar tracking technologies (like web beacons and pixels) to provide the Services and to access or store information. This helps us to provide you with a good experience when you browse our website.
Cookies are small text files which are stored in your internet browser after accessing our website and may be allocated to your computer. A cookie contains a characteristic order of signs which allows for a clear identification of your browser during the repeated use of our website. Since cookies are stored on your computer or, as applicable, on your device, you are in control of their use. You may set your browser in a way that it informs you about the setting up of cookies. This way, the use of cookies is transparent to you. You may delete the stored cookies at anytime (also in an automated manner). Further, you may deny the storage of cookies through your browser settings altogether. We use the following cookies:
Strictly necessary cookies are required for the operation of our website and therefore cannot be disabled. Other cookies are used by us for analytics and marketing purposes, and these will not be deployed unless you consent and opt-in through our cookie banner Short-term cookies are deleted in an automated manner upon leaving our website. These cookies store a so-called‘session ID’ by which different requests are allocated to the website. By this, your device will be recognized when you use our website again. The session cookies will be deleted when you log off or close your browser. Permanent cookies will be deleted after a certain time in an automated manner, which may be different depending on the cookie. You may configure the settings of your operating system, to prevent the acceptance of third-party cookies, or of all cookies.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal data for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal data for longer than the period of time during which users have an account with us. Upon termination, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal data through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal data, transmission of personal data to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal data. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal data, (ii) to request rectification or erasure;(iii) to restrict the processing of your personal data; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal data. You can make such are quest by using the contact details provided in the section "How you can contact us about this notice?" below. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT")feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementingDNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal data.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal data (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal data in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
In Short: Yes, we will update this notice as necessary to stay compliant with applicable laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised"version and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at support@glucie.com or by post to: Smooz Ventures. 121 rue d'Aguesseau. Boulogne Billancourt, Ile-de-France 92100 France.
Depending on the laws of your country, you may have the right to request access to the personal data we collect from you, change that information, or delete it. To request to review, update, or delete your personal data, please visit: support@glucie.com.
All users must be at least 18 years old to use the Glucie product and platform. Glucie does not knowingly collect any information from children under the age of 18. If you are under the age of 18, please do not submit any information through our website or app. We encourage parents and legal guardians to monitor their children's Internet usage. If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through our Website or Service, please let us know by sending an email to support@glucie.com